Last Updated: 2026
King’s Cache provides this FAQ to help customers understand our products, shipping, returns, and policies.
About Us & Authenticity
Are all your products authentic?
Yes. All products sold by Kingscache are 100% authentic. Every trading card and collectible is carefully verified before being listed. If any item is found not authentic, we provide a full refund and cover all return shipping costs.
Where is Kingscache based?
Kingscache is based in Texas, USA, and ships products worldwide through trusted logistics partners.
Shipping & Delivery
Do you offer free shipping?
Free shipping may be available on selected orders or promotional campaigns depending on location.
How long does shipping take?
Orders typically arrive within 3–10 business days depending on destination and carrier delays.
Do you ship internationally?
Yes, we ship worldwide with tracking provided on all orders.
How do I track my order?
Once your order is shipped, you will receive a tracking number by email.
What happens if my package is lost or damaged?
We investigate all cases and, where applicable, offer replacements or refunds.
Returns & Refunds
What is your return policy?
Returns are accepted within 14 days of delivery for items that are unopened or in original condition.
Do I pay return shipping?
Return shipping costs may apply unless the item is defective or incorrect.
Are there restocking fees?
No. Kingscache does not charge hidden restocking fees.
How long do refunds take?
Refunds are processed within 3–7 business days after approval.
Payment
What payment methods do you accept?
We accept major credit and debit cards and secure online payment methods.
When am I charged?
You are charged immediately at checkout when placing your order.
Is my payment information secure?
Yes. All payments are encrypted and processed securely through PCI-compliant providers.
Pre-Orders
How do pre-orders work?
Pre-orders allow customers to reserve upcoming product releases before stock arrives.
Can I cancel a pre-order?
Yes. Pre-orders can be cancelled before the item has shipped.
Customer Support
How can I contact you?
You can contact us via email, phone, or contact form. We typically respond within 24–48 hours.
Contact Information
Kingscache
7801 N Lamar Blvd STE. B-169
Austin, TX 78752, USA
Phone: +1 737-376-5621
Email: support@kingscache.shop
