Refund And Return Policy

Last Updated: 2026

This is the complete Refund & Return Policy for King’s Cache. We aim to make returns simple, transparent, and collector-friendly.

Summary

  • Return Window: 14 days from delivery
  • Return Shipping Fee: $0.00 (covered by us when eligible)
  • Restocking Fee: $0.00
  • Refund Method: Original payment method
  • Processing Time: 3–7 business days after inspection

Return Eligibility

You may return items within 14 days of delivery if they meet the following conditions:

  • Item is in original condition
  • Raw cards must be in original sleeve/toploader packaging
  • Sealed products must remain factory sealed
  • Graded cards must be intact with no slab damage
  • Proof of purchase or order number is required

Non-Returnable Items

Certain items cannot be returned:

  • Opened sealed products (booster packs, boxes, etc.)
  • Items with broken or tampered grading slabs
  • Items not in original condition

Once sealed products are opened, their collectible value changes and they are no longer eligible for return.

How To Start A Return

To initiate a return:

  • Contact us at support@kingscache.com
  • Include your order number
  • State the reason for return
  • Include photos if the item is damaged or incorrect

We respond within 24–48 hours with instructions.

Once approved, we will provide return instructions and shipping details.

Return Shipping

Return shipping is covered by King’s Cache when the return is approved.
You will receive instructions depending on your location and order type.

Restocking Fees

We do not charge restocking fees.
Approved returns are refunded at 100% of the product price.

Refund Process

Once your return is received:

  1. We inspect the item
  2. We confirm eligibility
  3. We process the refund
  4. You receive confirmation via email

Refund Timeframes

  • Credit/Debit Cards: 3–5 business days
  • Shopify Payments: 3–5 business days
  • Other payment methods: depends on provider

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Include clear photos of packaging and item
  • Choose refund or replacement

We cover all costs in these cases.

Authenticity Guarantee

If you ever believe an item is not authentic:

  • Contact us immediately at support@kingscache.shop
  • We will provide prepaid return shipping
  • The item will be inspected
  • If authenticity is in doubt, you receive a full refund immediately

Authenticity is a top priority at King’s Cache.

Contact Information

King’s Cache
7801 N Lamar Blvd STE. B-169, Austin, TX 78752

Phone: +1 (424) 227-2983
Email: support@kingscache.com
Website: kingscache.shop